Swedish Speaking Customer Intelligence and Responsible Gaming Agent


At White Hat Gaming, we want to ensure all our players have fun in a safe environment, and we’re currently looking for a Swedish Speaking Customer Intelligence and Responsible Gaming Agent to join our dedicated team.

As a CI & RG Agent, your main responsibilities will be to safeguard our players and business by analysing gameplay, performing advanced due diligence checks and monitoring our ever growing base of clientele.

Duties include:

  • Monitoring accounts where RG concerns have been identified
  • Analysing gameplay to identify issues of problem gambling
  • Confirming appropriate interactions are received
  • Identifying players requiring advanced due diligence
  • Using open sources to create player profiles when necessary
  • Maintaining existing player profiles
  • Assisting other departments with their concerns around player behaviour

We’re looking for a fluent Swedish speaker with:

  • Enthusiasm and a willingness to learn
  • Excellent attention to detail
  • A positive attitude
  • Ability to multi-task and prioritise workloads
  • Analytical skills
  • A keen interest in i-gaming
  • Can work shifts

Previous i-gaming experience is advantageous, but not essential as full training will be provided.

If you are interested, please forward a current CV to recruitment@whitehatgaming.com before 18th January.


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