Brand Ambassador


Brand Ambassador

Company Brief:

White Hat Gaming is a gaming software aggregator providing market-leading casino and bingo content combined with full centralized back-office via a state-of-the-art platform. This model is the future and White Hat Gaming is at the forefront of this change. We are a growing company with offices in Malta and Cape Town and a young and dynamic team supporting a wide variety of brands.

Job Brief:

We are looking for a motivated Brand Ambassador with excellent soft skills and a positive attitude to ensure player satisfaction. Your main goal is to bring a young casino to the next level by growing the business and brand’s loyalty. Brand Ambassador Responsibilities:

  • Handling customer chats, emails and calls in a timely and customer centric fashion
  • Aligning with our licensees and providing reports and feedback
  • Contributing to brand identity and brand language 
  • Showing empathy and appreciation to our customers
  • Dealing with complaints and dissatisfied customers 
  • Creating and implementing strategies to increase customer satisfaction
  • Develop retention, increase loyalty and customer value
  • Working independently and proactively as connecting link between customers and licensee

Brand Ambassador Requirements:

  • Fluent in English and preferably an additional language (German, Norwegian, Finnish, French or Swedish).
  • Excellent soft-skills to be able to deal with challenges professionally 
  • Experience in iGaming
  • A positive attitude and team player
  • Strategic thinking and proactive approach
  • Willingness to learn and fulfil tasks independently 
  • Strong sense of responsibility

Kindly submit your Cover Letter and CV to recruitment@whitehatgaming.com


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