B2B Account Manager


WHO ARE WE?

White Hat Gaming provides market-leading casino content combined with a full centralised back office via a state of the art platform. We are an online casino technology and services company with offices in Malta and Cape Town. The Account Management team is based in our Malta office and due to our recent growth, we are always interested in hearing from motivated talented people that are looking to join an ambitiously growing company.

HOW WE APPROACH THINGS

  • A fast-growing company with a can-do ethos
  • Working with distributed team models but communicating regularly
  • Proactive and supportive team
  • Focus on getting stuff done, not on process or management hierarchy
  • Sharing expertise and continual peer to peer learning
  • Flexible working schedules

ROLE

We are looking for a B2B Account Manager with a commercial mindset, a strong work ethic and who can balance strategy and execution in a fast-paced environment. For the successful candidate this is a great opportunity within a growing business

THE JOB

  • Main point of contact and develop a trusted advisor relationship with assigned key customers and their key stakeholders;
  • Increase and maintain operators’ satisfaction by ensuring that all the requests and needs are met according to their standards;
  • Manage product launch and notifications across the business;
  • Keep up to date with products, internal work-streams, processes and projects priorities;
  • Liaising with operators’ requirements and working closely with Project Managers, Stakeholders to ensure a fast and effective delivery;
  • Visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality;
  • Training customers on backend system tools;
  • Develop new business with existing clients and/or identify areas of improvement;
  • Approaching and working closely with people from every business function;
  • Agreeing with business and technical staff what solutions are needed;
  • Being proactive and not just waiting to be told the next thing to do;
  • Finding better ways that we can get things done;
  • Enthusiastic, flexible, reliable, capable of working alone or as part of a team.

WHO ARE YOU?

  • Experience in B2B direct client sales or Account Management;
  • Demonstrable capabilities to successfully manage major accounts, build strong and profitable client relations within the technology industry
  • Experience within a rapid growth company and within the iGaming sector (B2B or B2C) would be an advantage;
  • Excellent stakeholder management;
  • Experience in launching new platforms, products and brands;
  • Able to work on numerous projects simultaneously in a fast-paced environment with frequently changing priorities;
  • Excellent written and verbal communication skills.

IN AN IDEAL WORLD YOU’LL HAVE….

  • Strong technical understanding of e-commerce;
  • Relevant industry knowledge;
  • Good knowledge of casino games;
  • Knowledge of jurisdiction and firm grasp of relevant regulatory requirements;
  • A bachelor degree or equivalent qualification.

INTERESTED – CONTACT US….

Phillip Pistauer - Head of Account Management

phillip.pistauer@whitehatgaming.com


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